Delivery Information

We aim to supply all items to customers within 3 to 4 days,  We will contact you if a delay is expected, or to confirm a delivery day/date. UK Delivery Is Free of Charge, We no longer offer International Delivery

Returns Policy

All U.K mainland orders placed on (operated by J Herbert Jewellers) will have 14 days to return any items in their original condition for a full refund (this is 14 days from receipt of goods). If we receive any returns after 14 days, it is at the discretion of J Herbert Jewellers ( on whether we issue a refund or return the item to you. J Herbert Jewellers ( advise that any product which you wish to return is sent via a trackable postal service. J Herbert Jewellers ( are not responsible for lost or damaged items which are returned. J Herbert Jewellers ( are not responsible for return postage costs unless an item is faulty. If a watch bracelet has been altered all links must be present



When will my refund be processed?

We aim to process your refund your within 2 working days of us receiving the item back.

You will be refunded to the full price of the returned products to your original payment method and we do not charge any ‘restocking’ fees.

In the event that an item or its packaging (watch / jewellery box) is returned to us in a damaged state, we reserve the right the refuse the return and the goods will be sent back to you. In the result of minor damage to an item or its packaging, we may offer a partial refund. If the packaging alone is damaged, then a flat 10% will be deducted from any refund (excluding limited edition items with special packaging